Onboarding processs
We have developed a 12 step process to help us align and serve our customers to the very best of our ability, here is a breakdown of the process:
This is the stage where we receive a call or an enquiry from a prospective client from our various marketing channels. during this phase we introduce ourselves and answer any questions that the prospect might have , If the prospect is still interested we organize to schedule for a project briefing session.
This session is mainly run by our founders and senior developers as we get to understand if we are the right fit for the client needs. The client describes the problem or requirements as our team seeks to deeply understand.
Glitex pens down a proposal per the discussions and findings from the research. The proposal typically entails a brief project description, solution ,estimated cost and timelines.
We rewrite the proposal again as per the agreed cost and timeline and sign it off as a binding contract.
The team starts off with the UX process as the engineers handle the system architecture design , set up environments.
We rewrite the proposal again as per the agreed cost and timeline and sign it off as a binding contract.
the project will be handed over and offered full development.
Glitex legitimately has an NDA that we avail for our clients, If our clients have theirs , we review it with our prominent lawyers , come to an agreement and sign it off. This ensures we have a good working relation.
After the session , we conduct a research to further our understanding. We then develop a solution that we believe serves the client's needs.
At this stage our founders negotiate on the price and timelines. At this stage we expect both parties to come to an agreement.
The Chief product officer leads a session with the lead team handling the project and map out the key milestones with their subsequent timelines.
The client and the team have weekly updates/ calls on the project progress.
testing & QA will be promptly done during development.
We have developed a 12 step process to help us align and serve our customers to the very best of our ability, here is a breakdown of the process:
This is the stage where we receive a call or an enquiry from a prospective client from our various marketing channels. during this phase we introduce ourselves and answer any questions that the prospect might have , If the prospect is still interested we organize to schedule for a project briefing session.
Glitex legitimately has an NDA that we avail for our clients, If our clients have theirs , we review it with our prominent lawyers , come to an agreement and sign it off. This ensures we have a good working relation.
This session is mainly run by our founders and senior developers as we get to understand if we are the right fit for the client needs. The client describes the problem or requirements as our team seeks to deeply understand.
After the session , we conduct a research to further our understanding. We then develop a solution that we believe serves the client's needs.
Glitex pens down a proposal per the discussions and findings from the research. The proposal typically entails a brief project description, solution ,estimated cost and timelines.
At this stage our founders negotiate on the price and timelines. At this stage we expect both parties to come to an agreement.
We rewrite the proposal again as per the agreed cost and timeline and sign it off as a binding contract.
The Chief product officer leads a session with the lead team handling the project and map out the key milestones with their subsequent timelines.
The team starts off with the UX process as the engineers handle the system architecture design , set up environments.
The client and the team have weekly updates/ calls on the project progress.
We rewrite the proposal again as per the agreed cost and timeline and sign it off as a binding contract.
testing & QA will be promptly done during development.
the project will be handed over and offered full development.