Our Onboarding Process
We have developed a 13 step process to help us align and serve our customers to the very best of our ability, here is a breakdown of the process.
We have developed a 13 step process to help us align and serve our customers to the very best of our ability, here is a breakdown of the process
Introduction
This is the stage where we receive a call or an enquiry from a prospective client from our various marketing channels. during this phase we introduce ourselves and answer any questions that the prospect might have , If the prospect is still interested we organize to schedule for a project briefing session.
NDA Signing
Glitex legitimately has an NDA that we avail for our clients, If our clients have theirs , we review it with our prominent lawyers , come to an agreement and sign it off. This ensures we have a good working relation.
Project briefing/ Requirement workshop.
This session is mainly run by our founders and senior developers as we get to understand if we are the right fit for the client needs. The client describes the problem or requirements as our team seeks to deeply understand.
Official proposal
Glitex provides a comprehensive and professional proposal that includes: <br/> 1. Scope of work & Technical details <br/> 2. Timeline and delivery milestones <br/> 3. Cost breakdown <br/> 4 Technology stack <br/> 5. Team involved <br/> 6. Maintenance options
Research and Solution development
After the session , we conduct a research to further our understanding. We then develop a solution that we believe serves the client's needs.
Negotiation and agreement
At this stage our founders negotiate on the price and timelines. At this stage we expect both parties to come to an agreement.
Contract signing
We rewrite the proposal again as per the agreed cost and timeline and sign it off as a binding contract.
Project Milestone Mapping
The Chief product officer leads a session with the lead team handling the project and map out the key milestones with their subsequent timelines.
Project Kick-off and server setup
The team starts off with the UX process as the engineers handle the system architecture design , set up environments.
Weekly updating
The client and the team have weekly updates/ calls on the project progress.
Contract signing
We rewrite the proposal again as per the agreed cost and timeline and sign it off as a binding contract.
Testing & QA
Testing & QA will be promptly done during steps.
Project Completion & Handover
Project Completion & Handover
Are you in search of the mobile app developers in Kenya?
You are then in the right place. Glitex Solutions Limited is a renowned firm that develops both iOS and Android mobile applications. At Glitex Solutions Limited, you not only get mobile application development services but also the right advises on how to implement your app and how to roll it out.
We have served many countries in the Africa continent and beyond the continent. We have our headquarters in Nairobi, Kenya. Contact us today.