Glitex Solutions
Onboarding processs
We have developed a 12 step process to help us align and serve our customers to the very best of our ability, here is a breakdown of the process:
Introduction
This is the stage where we receive a call or an enquiry from a prospective client from our various marketing channels. during this phase we introduce ourselves and answer any questions that the prospect might have , If the prospect is still interested we organize to schedule for a project briefing session.
Project briefing/ Requirement workshop
This session is mainly run by our founders and senior developers as we get to understand if we are the right fit for the client needs. The client describes the problem or requirements as our team seeks to deeply understand.
Official proposal
Glitex pens down a proposal per the discussions and findings from the research. The proposal typically entails a brief project description, solution ,estimated cost and timelines.
Contract signing
We rewrite the proposal again as per the agreed cost and timeline and sign it off as a binding contract.
Project Kick-off and server setup
The team starts off with the UX process as the engineers handle the system architecture design , set up environments.
Contract signing
We rewrite the proposal again as per the agreed cost and timeline and sign it off as a binding contract.
Project completion & handover
the project will be handed over and offered full development.
NDA Signing
Glitex legitimately has an NDA that we avail for our clients, If our clients have theirs , we review it with our prominent lawyers , come to an agreement and sign it off. This ensures we have a good working relation.
Research and Solution development
After the session , we conduct a research to further our understanding. We then develop a solution that we believe serves the client's needs.
Negotiation and agreement
At this stage our founders negotiate on the price and timelines. At this stage we expect both parties to come to an agreement.
Project Milestone Mapping
The Chief product officer leads a session with the lead team handling the project and map out the key milestones with their subsequent timelines.
Weekly updating
The client and the team have weekly updates/ calls on the project progress.
Testing & QA
testing & QA will be promptly done during development.
We have developed a 12 step process to help us align and serve our customers to the very best of our ability, here is a breakdown of the process:
Introduction
This is the stage where we receive a call or an enquiry from a prospective client from our various marketing channels. during this phase we introduce ourselves and answer any questions that the prospect might have , If the prospect is still interested we organize to schedule for a project briefing session.
NDA Signing
Glitex legitimately has an NDA that we avail for our clients, If our clients have theirs , we review it with our prominent lawyers , come to an agreement and sign it off. This ensures we have a good working relation.
Project briefing/ Requirement workshop
This session is mainly run by our founders and senior developers as we get to understand if we are the right fit for the client needs. The client describes the problem or requirements as our team seeks to deeply understand.
Research and Solution development
After the session , we conduct a research to further our understanding. We then develop a solution that we believe serves the client's needs.
Official proposal
Glitex pens down a proposal per the discussions and findings from the research. The proposal typically entails a brief project description, solution ,estimated cost and timelines.
Negotiation and agreement
At this stage our founders negotiate on the price and timelines. At this stage we expect both parties to come to an agreement.
Contract signing
We rewrite the proposal again as per the agreed cost and timeline and sign it off as a binding contract.
Project Milestone Mapping
The Chief product officer leads a session with the lead team handling the project and map out the key milestones with their subsequent timelines.
Project Kick-off and server setup
The team starts off with the UX process as the engineers handle the system architecture design , set up environments.
Weekly updating
The client and the team have weekly updates/ calls on the project progress.
Contract signing
We rewrite the proposal again as per the agreed cost and timeline and sign it off as a binding contract.
Testing & QA
testing & QA will be promptly done during development.
Project completion & handover
the project will be handed over and offered full development.
Glitex Solutions
Name
Your Email
Subject
Where to find us
Royal plaza
Email us at
info@glitexsolutions.co.ke